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      Best Sellers

      Shop Policy

      Returns:

      We gladly accept returns and exchanges.

      Just be sure to contact us within 14 days of receiving your items, and ship the items back to us within 30 days of delivery.

      ** NOTE: To be eligible for a return, your item must be unused and in the same condition that you received it. 

      We apologize for the inconvenience, but we cannot accept returns or exchanges for any custom/more then 10 units from the same item/personalized orders. 

      Conditions for Returning Items:

      Buyers are responsible for any return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

      Refunds: 

      Once your returned item is received and inspected, we will send an email notifying you that we have received the item. We will also notify you about the approval of your refund. Shipping costs are non-refundable. 

      In case of items that were purchased using free shipping, we will deduct 10% of the item cost. For example, if you checked-out using a promotion code for free shipping, but decide to return your item for a refund, you’ll be refunded 90% of the total amount. 

      Once your refund is processed, a credit will automatically be applied to your credit card, or original method of payment, within a few days.

      Shipping:

      All items ship within 1-3 business days and provide tracking numbers on every order via Email, over there you will find all tracking info + relevant tracking site. Standard shipping estimates are 8-10 business days and 1-3 days for an Express shipping to the US, 10-18 business days and 3-5-3 days for an Express shipping to Europe, 15-27 business days and 5-7 days for an Express shipping to Australia. To return your product, please contact us beforehand via Maya@maykobags.com, and we will provide you with all of the shipping instructions and details.

      ** US TAX FEE NOTICE : Please note that you will NOT be charged any extra tax fee on the arrival of your purchase to the USA. This is as result of the trade agreement between Israel and USA all other country will be charged to their local tax role.
      Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

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      Based on GDPR requirements, here is our new Privacy Policy for our European buyers: 

      This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Shopify or its related sites and services.

      1. Personal Information We Collect

      To fulfill your order, you must provide us with certain information (which you authorize us to have), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order of a bag, for example), if you contact us directly.

      1. Why We Need Your Information And How We Use It

      We rely on a number of legal bases to collect, use, and share your information, including:

      • As needed to provide our services, such as when we use your information to fulfill your order, settle disputes, or provide customer support.
      • When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list.
      • If necessary to comply with a legal obligation, court order, or in connection with a legal claim, such as retaining information about your purchases if required by tax law.
      • As necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 
        • 1) Providing and improving our services. We use your information to provide the services you requested, and, in our legitimate interest, to improve our services.
        •  2) Compliance with the Shopify Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Shopify Terms of Use.
      1. Third Parties - Information Sharing and Disclosure

      Information about our customers is important to our business. We share your personal information for very limited reasons and only in limited circumstances, such as ones to follow:

      • Shopify. We share information with Shopify as necessary to provide you our services and comply with our obligations under the Shopify Seller Policy and Terms of Use.
      • Service Providers. We work with certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
      • Business Transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
      • Compliance With Laws. We may collect, use, retain, and share your information if we have, in good faith, belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
      1. Data Retention

      We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for a period of 4 years.

      1. Transfers Of Personal Information Outside The EU

      We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

      1. How To Contact Us

      For purposes of EU data protection laws, MAYKO is the data controller of your personal information. If you have any questions or concerns, you may contact us atmaya@maykobags.com.