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FAQ

How long will it take to receive my order?

We ship two days every week, and all bags are ready to ship (unless you’re getting a custom order). Standard shipping to the US and Europe takes around 8-10 business days, and shipping to Australia/Canada takes around 15-20 business days.

Can I receive my order sooner?

Yes! We offer Worldwide Express Shipping at an attractive new price! 

Express Shipping Time Frame:

US: 1-3 business days
Europe: 3-5 business days
Australia & Canada: 5-7 business days 

Add this Express Item to your order and leave us a message with your phone number to coordinate a delivery time.

The color I want is out of stock, will it be back?

Most colors will be replenished and back in stock in a timely fashion.

**If you’d like to know immediately when colors are returning back in stock, you are welcome to join our mailing list and receive our monthly newsletter!** 

You’ll also be the first to know about new designs and special sales! 

Sign up for our email newsletter at the footer of our website.

Will I be charged with extra tax?
US TAX FEE NOTICE: Please note that you will NOT be charged any extra tax fee on the arrival of your purchase up to $1000. This is a result of the trade agreement between Israel and the US. 

If you are one of our Israeli customers, a 17% tax will be charged and be applied at checkout time. 

The taxes that are added for other countries are based upon each country’s tax rules and regulations.

Do you offer custom orders?

Yes, we do! Feel free to contact us, and we will be happy to work with you on a custom order! 

I am in Israel, can I come see your products?

Of course! We welcome you! Our studio is located at:

Kibbutz Kfar Menachem 
Our hours of operation are Sunday to Thursday 8 am - 4 pm.
Please call us to set up a time +972 524736298